Refund Policy
A legal disclaimer
Exchange & Refunds
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Thanks for purchasing our products and being our customer. We hope you will be pleased with your purchase. With the use of services of this page, you agree with therms and conditions. Please read carefully.
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NO refund (strictly NO refund for earrings or jewellery of any kind for hygiene reason) . Unfortunately, we cannot refund, return or exchange these items. If you want a refund just because you change your mind, please resend items in their original condition (they should be unworn & unused) and receipt (or proof of your purchase) to us within 2 days after purchasing.
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You can return or exchange your items if your product size is wrong or your mind is just changed. However, we do not cover the cost of return shipping. You have to pay the all shipping fee for your return or exchange, and we will refund the cost of product fee only when we receive the product in the original packing (product must be unused). Shipping costs from online purchases are non-refundable! So please check the product size & description carefully before purchasing an order.
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All our items are delicately double checked by myself before shipment to ensure there are no manufacturing defects or missed products. So, please double check your order list, size, or color of the product before placing your order and contact us if there is something missing. Simplistic Designs is not responsible for your wrong order, so please check the product size & description carefully before purchasing an order.
Sometimes we may miss something or the product is damaged during the courier process. If your item(s) are damaged, you can contact us within 2 days after receiving your parcel to claim refund. Please contact us via Email: simplisticdesignz@outlook.com within 2 days of receiving your order! In order to prevent ambiguous refund request, we set the exact time period for refunds. You can get a full refund within 2 days. After this point, we do not offer any refund.
**** In particular, I am the sole manufacturer of all the jewellery sold at Simplistic Designs, I make many pieces of jewellery at once, I pay close attention to each piece of jewellery I make, although I am not perfect. If there is a problem with your product in a short time (within a month), please contact us. Selling products cheaper does not mean that our product quality is bad! You need to know even in companies that sell expensive products, problems with products occur at any time.
If your item(s) are stoled or vandalized by the courier company, please contact us as soon as possible via Email: simplisticdesignz@outlook.com
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